Privacy Policy

Company Backbone ("Company Backbone," "we," "us," or "our") provides this Privacy Policy to explain how we collect, use, disclose, and protect information when you visit our website or use our application (together, the "Services"). By using the Services, you agree to the collection and use of information as described in this policy.

Information We Collect

We collect information in the following ways:

• Information you provide directly, such as your name, email address, phone number, company name, and any other details you submit through a form, email, or when you request a demo or create an account.
• Information collected automatically, such as IP address, browser type, device information, pages visited, and referring URLs, collected through cookies and similar technologies.
• Information from your use of the application, including business data you or your organization enter, such as customer records, sales, inventory, contracts, billing, and work order information.

How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Services
• Respond to inquiries, demo requests, and support needs
• Improve and customize the Services for your organization
• Send administrative communications, such as updates or security notices
• Monitor and analyze usage to improve performance and security
• Comply with legal obligations and enforce our agreements

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, and understand how visitors use our Services. You can control cookies through your browser settings, though disabling cookies may affect some functionality.

How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Services, such as hosting, payments, e-signature, email, and mapping providers (including QuickBooks, Gmail, Google Maps, SignWell, FedEx, and Supabase)
• Affiliates and personnel who need the information to support the Services
• Legal and safety authorities, when required by law or to protect the rights, property, or safety of Company Backbone, our customers, or others
• A successor entity, in connection with a merger, acquisition, or sale of assets

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us using the details below. We will respond in accordance with applicable law.

Children's Privacy

The Services are intended for business use and are not directed to individuals under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Continued use of the Services after a change constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at hello@companybackbone.com.